Refund Policy

Refund Policy

Because hosting, domains, servers, and digital services begin provisioning or reserving resources after order confirmation, payments are non-refundable once fulfilment starts, except in the cases below or where mandatory law requires otherwise.

1. Cases eligible for review

• A verified duplicate payment for the same order.
• An unauthorized charge after verification and investigation.
• IPTEGY is permanently unable to provide the ordered service and no customer-accepted alternative is supplied.
• A verified material defect that cannot be corrected within a reasonable time, subject to mandatory consumer rights.

2. Non-refundable services and charges after fulfilment

• Domain registration, renewal, transfer, redemption, and registrar fees.
• SSL certificates, licences, software, and digital products after issue or activation.
• Dedicated servers, VPS, and cloud resources after provisioning or reservation.
• Setup, migration, management, custom work, and completed support hours.
• Usage, overages, taxes, and irreversible payment-gateway or provider fees.
• Services suspended or terminated for breach of the Terms or Acceptable Use Policy.

3. Cancelling renewal

You may disable a future renewal before its date in the customer panel. Cancellation prevents a later renewal cycle; it does not refund the current period or resources already registered or provisioned.

4. Request process

1. Open a ticket from the customer account and select Billing.
2. Provide the invoice number, reason, and supporting evidence.
3. Submit the request without unreasonable delay, preferably within 14 days of the event concerned.
4. Reviews normally take 3 to 7 business days; the payment provider may need additional time to display an approved refund.

5. Refund method and disputes

Approved refunds are returned to the original payment method where possible. This policy does not limit mandatory rights under applicable law. Contact billing@iptegy.com first so we can attempt to resolve a dispute.